You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Processing times for cancellations may vary depending on the stage of order fulfillment, but we strive to handle all requests within 24 business hours.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Some items may be exempt from returns due to hygiene reasons or product characteristics (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution. Please note that shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued to the original payment method used for purchase. If you paid with a credit or debit card, the refund will appear on your statement within one or two billing cycles, depending on your bank's processing time. For payments made through third-party services (e.g., PayPal), refunds will be processed through the same service.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to process your inquiry, such as proof of return shipment or bank statements showing the original transaction.
In rare cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method. We reserve the right to refuse refunds if we suspect fraudulent activity or abuse of our return policy.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: kicktry Holdings
Address: 1342 Burke Street,Boston,Massachusetts
Phone: +18572840378
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (NY), excluding public holidays. We strive to respond to all inquiries within 24-48 business hours.
$